This is Why People Turn to AI

Name 5 friends in your life.

Now name how many of them you would share the details of a shameful or painful experience with. 

Now name which of them you could call at any time of the day or night to share with and they'd pick up the phone.

Name how many you'd do that for in return.

I'm guessing not many (or none).
But if you can name even one, then take a moment to consider whether different demographics and age groups around you could answer the same.

Now you know why AI chatbots are shifting the relational bedrock of society.

It's not an AI thing, it's a void in society thing. AI has simply identified and capitalized on the void.