Which Chatbot is the Best Chatbot?

Which chatbot is the best chatbot?

Instead of naming names to answer this frequently asked question, the AI Mental Health Collective created a framework to help you evaluate which one might be a good fit for you:

𝗖 - 𝗖𝗼𝗻𝘀𝗲𝗻𝘁
𝘋𝘰 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 𝘸𝘩𝘢𝘵 𝘺𝘰𝘶'𝘳𝘦 𝘢𝘨𝘳𝘦𝘦𝘪𝘯𝘨 𝘵𝘰? Chatbots feel private, but they are not confidential.

𝗛 - 𝗛𝘂𝗺𝗮𝗻 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁
𝘈𝘳𝘦 𝘳𝘦𝘢𝘭 𝘦𝘹𝘱𝘦𝘳𝘵𝘴 𝘳𝘦𝘷𝘪𝘦𝘸𝘪𝘯𝘨 𝘵𝘩𝘦 𝘰𝘶𝘵𝘱𝘶𝘵𝘴? Clinical professionals help keep safeguards strong.

𝗔 - 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝘆
𝘋𝘰𝘦𝘴 𝘪𝘵 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘺𝘰𝘶𝘳 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘤𝘦 𝘰𝘳 𝘬𝘦𝘦𝘱 𝘺𝘰𝘶 𝘤𝘰𝘮𝘪𝘯𝘨 𝘣𝘢𝘤𝘬? It’s best when chatbots encourage you to log off and engage in real life.

𝗧 - 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁
𝘞𝘩𝘢𝘵 𝘢𝘳𝘦 𝘵𝘩𝘦 𝘥𝘢𝘵𝘢 𝘢𝘯𝘥 𝘱𝘳𝘪𝘷𝘢𝘤𝘺 𝘱𝘰𝘭𝘪𝘤𝘪𝘦𝘴? 𝘐𝘴 𝘺𝘰𝘶𝘳 𝘥𝘢𝘵𝘢 𝘴𝘩𝘢𝘳𝘦𝘥 𝘸𝘪𝘵𝘩 𝘵𝘩𝘪𝘳𝘥 𝘱𝘢𝘳𝘵𝘪𝘦𝘴? Look for chatbots that let you delete your data and opt out of model training.

𝗕 - 𝗕𝘂𝗶𝗹𝘁 𝗼𝗻 𝗘𝘃𝗶𝗱𝗲𝗻𝗰𝗲
𝘞𝘢𝘴 𝘪𝘵 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘦𝘥 𝘸𝘪𝘵𝘩 𝘤𝘭𝘪𝘯𝘪𝘤𝘢𝘭 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦? 𝘐𝘴 𝘵𝘩𝘦𝘳𝘦 𝘢 𝘤𝘳𝘪𝘴𝘪𝘴 𝘱𝘳𝘰𝘵𝘰𝘤𝘰𝘭? Research-backed chatbots show promising outcomes, however, all AI carries safety risks.

𝗢 - 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲
𝘊𝘰𝘶𝘭𝘥 𝘵𝘩𝘪𝘴 𝘤𝘩𝘢𝘵𝘣𝘰𝘵 𝘣𝘦 𝘴𝘩𝘢𝘱𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘣𝘦𝘭𝘪𝘦𝘧𝘴 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘺𝘰𝘶 𝘳𝘦𝘢𝘭𝘪𝘻𝘪𝘯𝘨 𝘪𝘵? 𝘐𝘴 𝘪𝘵 𝘤𝘶𝘭𝘵𝘶𝘳𝘢𝘭𝘭𝘺 𝘪𝘯𝘤𝘭𝘶𝘴𝘪𝘷𝘦? Keep engagement short and goal-focused.

𝗧 - 𝗧𝗮𝘀𝗸 𝗙𝗶𝘁
𝘐𝘴 𝘢 𝘤𝘩𝘢𝘵𝘣𝘰𝘵 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘵𝘰𝘰𝘭, 𝘰𝘳 𝘪𝘴 𝘵𝘩𝘦𝘳𝘦 𝘢 𝘩𝘶𝘮𝘢𝘯 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘳𝘦𝘢𝘤𝘩 𝘰𝘶𝘵 𝘵𝘰? Every prompt carries environmental, emotional, and relational considerations - reflecting on them can support more intentional use.


Our aim is for this to serve as a helpful guide in your selection of a chatbot. You can always reach out to the company to ask for clarity regarding these dimensions in order to inform your decision-making process.

This resource is part of our growing library of free resources, which you can access here.