Dr. Rachel Wood

*If you need to request accommodations for a disability, please email rachel@dr-rachelwood.com.

 Business Policies for CE Credits

Rachel Wood, PhD, LPC

ACEP #7877 

1. Refund and Cancellation Policy

Registration Cancellations

• As this is an asynchronous, on-demand course with instant access, no refunds are available.

Technical Issues

• If technical problems prevent program completion due to our systems: Full refund or free program retry

Refund Processing

• Approved refunds processed within 10 business days
• Refunds issued to original payment method

Contact for Refund Requests Email: [email protected]

2. Participant Complaint Resolution Policy

Our Commitment We are committed to providing high-quality continuing education programs and addressing participant concerns promptly and fairly.

Types of Complaints

• Program content or quality issues
• Technical difficulties
• Presenter concerns
• Administrative problems
• Billing disputes

Complaint Process

Step 1: Initial Contact (Within 30 days of program completion)

• Submit written complaint via email to [email protected]
• Include: Name, program details, specific issue, desired resolution
• Acknowledgment within 2 business days

Step 2: Investigation (5-10 business days)

• Thorough review of complaint and supporting documentation
• Contact with relevant staff/presenters if needed
• Review of program materials and participant feedback

Step 3: Resolution (Within 15 business days of initial complaint)

• Written response with findings and proposed resolution
• Possible remedies: Program revision, additional resources, partial/full refund, free program access 

Record Keeping All complaints and resolutions documented and maintained for 5 years as required by NBCC policy.

3. Participant Information Confidentiality Policy

Privacy Commitment We are committed to protecting the privacy and confidentiality of all program participants in compliance with applicable privacy laws and professional standards.

Information We Collect

• Registration information (name, credentials, contact details)
• Payment information (processed securely through third-party providers)
• Program participation data (completion status, assessment scores)
• Evaluation feedback and comments

How We Use Information

• Program administration and communication
• Issuing certificates of completion
• Improving program quality
• Compliance with NBCC reporting requirements
• Marketing communications (with opt-out option)

Information Sharing We do NOT share participant information except:

• As required by law or legal process
• With NBCC as required for audit purposes (de-identified when possible)
• With payment processors for transaction completion
• With participant consent for testimonials or case studies

Participant Rights

• Access to your personal information
• Correction of inaccurate information
• Opt-out of marketing communications
• Request for data deletion (subject to legal retention requirements)

Data Retention

• Program records maintained for 5 years as required by NBCC
• Payment information retained per financial regulations
• Marketing preferences retained until opt-out requested

Third-Party Services We may use third-party services (learning management systems, payment processors) that have their own privacy policies. We ensure these providers meet our privacy standards.

Policy Updates This policy may be updated periodically. Participants will be notified of significant changes via email or program announcements.

*If you need to request accommodations for a disability, please email [email protected].