Business Insider Interview

Quoted in James Faris' Business Insider piece this week alongside Dr. Ashleigh Golden. The piece centers on one executive, but the dynamic that it surfaces is one that every workplace may soon be navigating: what happens to culture, product decisions, and design when senior leaders publicly relate to AI systems in deeply personal terms.

As AI becomes increasingly integrated into workflows across industries, what gets modelled from the top shapes what reads as forward-thinking inside the organization and what employees lower down may feel compelled to mirror.

We don't yet have a clinically informed framework for AI integration at work that could protect people's agency in how they use these tools, distinguish healthy integration from enmeshment, or support the dual reality of deep use alongside the capacity to set the tool down. The scaffolding that we need may draw on models that trust-and-safety leaders built for their own domain, but it has to be designed and tested for this one: evidence-based interventions across onboarding, in-workflow design, and ongoing support; transparency about how AI shows up in work and in product decisions; manager-level training; supported pathways when something may be off.

Today's dominant workplace AI interfaces may still be the least immersive version that we're likely to see. Voice, ambient, and agentic systems may make the design choices that we're making now much harder to course-correct later. The window to start building and testing this healthy scaffolding is now.

Curious what folks working on this closer to product, policy, or workplace wellbeing would add to that scaffolding list. What's actually getting built, and what's missing?

Grateful to be in this conversation with thoughtful colleagues.